The Wartrace office hours are:
Monday, Tuesday, Thursday & Friday
7:30 to 12 noon.
For water or sewer emergencies, after hours please call 931-389-6144 and our answering service will take your information and handle the call appropriately.
Meter readings are normally performed the 18th through the 21st of each month. If you have a vicious dog please make arrangements to have your dog put up at that time to prevent animal control or police intervention.
BILLING AND PAYMENT INFORMATION
Utility bills go out the last day of the month and are due by the 12th.
There is a drop box located in the front door for your convenience. The water department will, however, not be responsible for cash payments placed in the night deposit box.
Payments received after the 12th will include a penalty.
We allow 3 days after the 12th to pay your bill. Cut-offs can be performed anytime after the 3rd day. We do not send out notices. Bills are due the same time each month. Failure to receive a bill does not relieve customer from payment and penalty.
Reconnection Fees due to non-payment will be graduated as follows:
1st cut-off is $25
Every subsequent cut-off will increase by $10 up to a maximum charge of $55.
The Reconnect fee will remain $55 until customer has established one year of good credit, at which time the fee will go back down to $25.
Office hours are extended on cut off day until 5:00 p.m., however, you must pay in the office by 4:30 to be turned back on that day.
An additional call-out fee of $60 will be charged to have water turned back on after 4:30.
All reconnection fees must be paid in cash or money order.
It is the customer’s responsibility to make sure they receive a receipt for all cash payments & retain a copy of that receipt for their records. The water department will not be responsible for any cash payment not accompanied by a Wartrace Receipt.
The Water Standard Practices & Procedures are currently being reviewed and revised. An old copy is available upon request but not all terms and conditions are still applicable.
The water department grants one leak adjustment a year. The year begins when you receive your adjustment. (example: You receive an adjustment in May of 2014 your will not be able to take another adjustment until May of 2015.)
These adjustments are based on a 6-month’s average including the leak month.
The adjustment is based on consumption and not the monetary transactions. If the customer makes his usual payment during the leak month, all penalties will be adjusted as well as the consumption.