The Wartrace office hours are:
Monday, Tuesday, Thursday & Friday
7:30 to 12 noon.
For water or sewer emergencies, after hours please call 931-389-6144 and our answering service will take your information and handle the call appropriately.
Meter readings are normally performed the 18th through the 21st of each month. If you have a vicious dog please make arrangements to have your dog put up at that time to prevent animal control or police intervention.
BILLING AND PAYMENT INFORMATION
Utility bills go out the last day of the month and are due by the 12th.
There is a drop box located in the front door for your convenience. The water department will, however, not be responsible for cash payments placed in the night deposit box.
Payments received after the 12th will include a penalty.
We allow 3 days after the 12th to pay your bill. Cut-offs can be performed anytime after the 3rd day. We do not send out notices. Bills are due the same time each month. Failure to receive a bill does not relieve customer from payment and penalty.
Reconnection Fees due to non-payment is $50.
An additional call-out fee of $60 will be charged to have water turned back on after 4:00.
All reconnection fees must be paid in cash or money order.
It is the customer’s responsibility to make sure they receive a receipt for all cash payments & retain a copy of that receipt for their records. The water department will not be responsible for any cash payment not accompanied by a Wartrace Receipt.
The Wartrace Waterworks and Sewer System is currently undergoing a rate study, performed by the Municipal Technical Advisory Service (MTAS). When the study is complete, the Board of Mayor and Aldermen will revisit the rates charged to water and sewer customers. The rates currently:
The water department grants one leak adjustment a year. The year begins when you receive your adjustment. (example: You receive an adjustment in May of 2014 your will not be able to take another adjustment until May of 2015.)
These adjustments are based on a 6-month’s average including the leak month.
The adjustment is based on consumption and not the monetary transactions. If the customer makes his usual payment during the leak month, all penalties will be adjusted as well as the consumption.